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When you need technical support for BuildersCAD,
call 706-797-3324 or e-mail
support@BCADservices.com.
“Software support” is
defined as help in resolving problems with BuildersCAD, any BuildersCAD
add-on or plug-in, or the Expert Translator, and may include:
software or update installation; assistance with error messages;
and determining whether a support issue stems from a problem in
the BuildersCAD or Expert Translator program or user error. (Note:
Additional fees may be assessed for Translator support if you are
not on a current Expert-InfoCAD subscription.)
Your first support
request is $100, which buys 30-days of phone, e-mail, or remote
desktop technical support. This service
is renewable as needed. Six-month and 12-month support contracts
are available at a discounted rate. In addition, BCAD Services
gives 90 days of complimentary support with each new seat or
upgrade of BuildersCAD purchased through us, and also with training
packages of 3 classes or more.
Remote desktop support is available
for high speed and dialup connections. With this service we
log on to your PC -- with your permission -- through a secured,
password-protected Internet conferencing software called eBLVD.
Remote desktop support allows us to investigate and resolve your
issue while you watch.
We strive to respond to all support requests
within 24 hours.
Support does not include: Training
on the use of BuildersCAD or Expert Translator features; support
of printer or plotter drivers; support of printer or plotter setup;
support of a customer network; or support for any operating system.
BCAD
Services does not guarantee a solution to all problems. We will
do our best to try to find a “work around” for
all problems we cannot solve.
BCAD Services
is not responsible for fixing BuildersCAD or Expert Translator “bugs”,
but we will report such proven entities to Sigma Design, the
company that develops BuildersCAD, or to Expert InfoCAD, which
develops the translator.
List-servers for BuildersCAD
and ARRISCAD:
Click
here to sign up for the BuildersCAD list-server
Click here to
sign up for the ARRISCAD list-server
To post to the list-server (after you have
signed up), email your question to:
arriscad@lists.arriscad.com
builderscad@lists.builderscad.com
Sigma Design discussion
forum:
http://forums.sigmadesign.com/
Spanish language forum:
http://groups.msn.com/s360pkfpsigbmhh7b2et89nns2
Sigma Design Wiki:
http://forums.sigmadesign.com/wiki/index.php/Main_Page
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